][[``__.+.An UrBaN FaIrY's DiArY.+._

It's 1:06 am and I'm just waiting for my shift to start. My eyes are getting heavy with each minute but I just can't seem to find the will to sleep. Something is still bothering me...BIG TIME. And the bigger problem is I have no idea what it's about. It just keeps nagging at the back of my head.

NEWSFLASH: There are no people on avail. It's queueing. For heaven's sake it's already Thursday. The queue should be lighter than this. 3 waiting as reported by Jayson. Give us a break!

Anyways, this is the first time this week that I will be taking calls again. I was put on Aux 3 last Monday for the whole shift. On Tuesday, I was given a half-day SL. And come Wednesday, they told me to go home and get some rest, and so I did. My throat still hurts, I feel light-headed and also I feel restless. I have just taken my medicines about 20 minutes ago actually. I'm starting to lose faith in them because they don't seem to work as they should anymore. I have spent more than a thousand pesos for my medicines and I have not fel the relief that I think I should be getting. I have been to the doctor twice already and each time I was given different sets of medicine. But, here I am still soundly sniffling. I want to get better!!!

Work hasn't been the same since the transfer to Trend Micro. I have nothing against the account. As I've said a gazzillion times, the support is failry easy. But that isn't my problem!!! TAKING CALLS IS MY PROBLEM! I hate talking and talking and talking to frustrated customers. I know I can help them (well at least some of them) but the idea that they are relying on you to ACTUALLY solve their problem is so not my thing. I miss the old EA days, just emailing people. COPY+PASTE. My favorite command during that time. My life was much easier then. I didn't have to drag myself to work during those times. I was actually looking forward to work. But alas, those days are all but a distant memory. Now I'm stuck to dealing with malwares and such. I'm helping people get rid of viruses from their computer when I can't even get rid of the virus that is residing in my body. My station used to be covered with colorful EA game covers but now it's tacked with black and white print-outs of "Quick Guides" that ranges from the call flow to phonetics. How dull can it get? The only thing that stands out from the rest of the papers that are neatly pinned to my desk wall is the drawing Jon made for me. A drawing of an angel and a devil. I asked him to make that one for me before he left the company. Here's a link to his Deviant Art site. http://variable-edge.deviantart.com/art/Request-Angel-and-Devil-105297921.

I miss EA.

I miss eating lunch on time.

I miss playing Battlefield 2142.

I miss being an email agent.

I miss the playful banters and "kabaklaan" of my email teammates.

I guess it'll really never be the same again. I would have to live with what I have right now. Still waiting for the baleen payout. Let's just say that that is what keeps me hanging on. If it weren't for the payout I'd be long gone. Au revoir to TM! Au revoir to Telus! But for the meantime..."Thank you for calling Trend Micro..."

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